Contact E-Tech

This is how to reach E-Tech's QuickBooks data recovery team. We offer support seven days a week and aim to respond to every request quickly, often within minutes.

How to contact us

The fastest way to reach us is to start a recovery request. Tell us about your file and one of our engineers will review the details and reply with the next steps:

• Start a QuickBooks recovery request

A written request keeps a clear record of your QuickBooks issue and lets our engineers review the details before replying.

What to include when you contact us

To help us answer quickly and accurately, please include as much of the following as you can:

• Your QuickBooks version and year (for example, QuickBooks Desktop Pro 2021)
• The exact error message, copied word for word or as a screenshot
• The size of your company file and its type -- .QBW, .QBB, or .QBM
• What happened right before the problem started (an upgrade, a power loss, a network drop, a crash)
• Whether you have any older backup of the file (.QBB or an earlier .QBW)

The more detail you give us up front, the faster our engineers can tell you what is recoverable and what the next step is.

Where we are

E-Tech Data Recovery Labs operate in the United States and Canada. All recovery work is done in-house in North America -- your file never leaves our own labs.

What to expect after you reach out

Once we understand your situation, we send instructions to upload your file securely, analyze it, and report exactly what can be recovered before you commit to anything. Our recovery work is backed by a no-data, no-charge guarantee.

Have a damaged or locked QuickBooks file? Start a recovery request with the details above, or read more about our QuickBooks data recovery service. All work is done in-house in North America and backed by our no-data, no-charge guarantee.