Why choose us?

We are an in-house QuickBooks data recovery lab in North America -- many other recovery services forward their files to us. Your data is repaired by our own engineers, on our own secured servers, without being shipped overseas or handed off to a third party. Here is what sets our service apart.

You keep the QuickBooks you already own

This is the difference customers notice first. We never make you upgrade QuickBooks to get your file back. Your company file returns in the exact version and edition you sent it in -- same year, same edition, same region -- and it opens on the machine sitting on your desk today. You do not buy a new licence, a subscription, or a single intermediate version to complete a repair.

That holds even when your version is long past its sunset date. Files from editions Intuit stopped supporting years ago are ordinary work here, not an exception -- our data recovery tooling reads them directly, at the file-structure level, rather than depending on a currently-supported copy of QuickBooks to open them first.

If you want to change versions, that is a service we sell, never a condition of the repair -- and it runs in both directions. We move files forward to a newer year, and we move them back down: Enterprise to Pro or Premier, or across US, Canadian and UK editions. The direction is your decision, not a toll we charge to hand your data back.

We can be plain about why: we are an independent third party, not affiliated with Intuit. No part of what we earn depends on moving you onto a newer release or a subscription. We have no reason to recommend an upgrade you do not need, so we don't.

Security

Your data files are secure with us. All data to and from us travels over secured servers, and all recovery work is done in-house in North America. Unlike many recovery providers, we do not simply collect your data file and send it to another data recovery company, and we do not ship data files overseas. From the moment you send your file to the moment you download it back, it stays within our own labs.

We never ask for remote access to your computer. There is no screen-sharing session, no support agent driving your desktop, no software to install. You send us a copy of the file through an encrypted 256-bit SSL upload link, and your original stays exactly where it is -- untouched on your own machine -- for the entire time we hold the copy. Inside our lab, that copy is handled by the engineering team and nobody else.

What happens to your file afterwards

Files do not linger here. Once the work is complete we securely store your data for 14 days, and then all of it is deleted. Ask us to delete it sooner and we will do it immediately. You also have our pledge on the point that matters most: any information you give us is used purely to perform the service, and we would never use it for our own gain -- not for training, not for analysis, not for anything else.

If your file needs a paper trail before it moves at all, a mutual non-disclosure agreement can be signed before any file exchange takes place. Ask when you start the job.

Value

Because our engineers do all the work in-house, we keep our prices among the lowest on the web for comparable services. There is no middleman marking up the job. Compare our recovery rates with others and see for yourself.

You also see the number before you commit. Pricing is set by your file-size bracket and published on the page -- no diagnosis fee, no "call us for a quote", no hourly meter. Two categories of work do carry an additional fee: files using Advanced Inventory, and jobs that need custom programming. When either applies to your file we quote it before any work starts, so the figure you approve is the figure you pay.

Where a job genuinely needs investigation first, the investigation is not a sunk cost. Our paid diagnostics -- the Deep Diagnostic Report and the QBWin.log Analysis -- are credited in full toward the repair they recommend, so you are never charged twice to find out what is wrong.

Speed

Doing every recovery ourselves makes us efficient. We provide instructions to send us your data file within 15 minutes of receiving your order, so the clock starts moving the moment you decide to proceed.

Guaranteed recovery or conversion

We stand behind the result. Our success rate for QuickBooks data recovery is 95%+ and for QuickBooks conversions is 100%. That confidence is why we back the service with a no-data, no-charge guarantee -- if we cannot recover your file, you are not charged. (One honest exception: migrations into QuickBooks Online run partly through Intuit's own import, which we do not control, so that step is not covered by the guarantee. We tell you that before you order, not after.)

One lab for the whole problem list

The reason files reach us from other providers is breadth. Repair and data recovery, admin password removal, negative inventory, list-limit overflow, multi-currency and Enhanced Inventory Receiving removal, condense and optimization, version and edition changes, conversions in and out of QuickBooks, and full data exports are all done by the same team, in the same lab, under the same guarantee. You are not passed between vendors while each one blames the last, and nobody has to re-learn your file from scratch halfway through.

Experience and coverage

• We have been recovering QuickBooks files since 2000 -- over twenty years of focused experience
• We work with all QuickBooks editions and file types, including .QBW, .QBB, .QBM, .TLG, and .ND
• Pro, Premier, Enterprise and Mac editions, US, Canadian, UK and Australian, from the earliest releases to the current year
• We are the lab other recovery services quietly forward files to
• Your data stays in North America from start to finish

When you need a QuickBooks file repaired, our QuickBooks data recovery team does the work in-house, in North America, in the version you already run, backed by our no-data, no-charge guarantee. Start a recovery to send us your file securely and see the difference for yourself.