QuickBooks File RepairA service of E-Tech
Data RecoveryFile ConversionError CodesResourcesOur GuaranteeContactStart a recovery

Quickbooks File Repair Procedure

This page walks through exactly how our QuickBooks file repair process works, from sending us your file to receiving a working one back. The process is straightforward and built so you know what can be recovered before you commit to anything.

Step 1 -- Send us your file securely

After you complete the data recovery service request page, you will receive FTP instructions to securely send us your corrupted or damaged data file for recovery. For QuickBooks 2006 and higher recoveries, it is important to send both the .QBW and .TLG file, as well as ANY older backup (.QBB or .QBW) of the QuickBooks data file. The more we have to work with, the more complete the recovery tends to be.

Step 2 -- Analysis and report

Our engineers analyze your files and send you an analysis report detailing exactly what can be recovered and what cannot. In most cases we can recover everything without any data loss. The report is the honest picture of your file before any decision is made -- you see what you are getting back first.

Step 3 -- Your decision

At this point you choose to either go ahead with the recovery or cancel the request. If you cancel, your payment is refunded in full. There is no pressure to proceed if the result is not what you need.

Step 4 -- Repair in-house

If you decide to go ahead, our engineers repair the file in-house. All recovery work is done in our own labs in North America -- we do not collect your file and forward it to another company, and we do not ship data overseas. Your data stays on secured servers throughout.

Step 5 -- Download your recovered file

When the repair is complete, you receive an email with instructions to download the recovered data file. You can open it and confirm your lists and balances before you put it back into daily use.

What to send for the best result

  • The current .QBW company file
  • The matching .TLG transaction log
  • Any older backup, .QBB or .QBW, even if it is out of date
  • The QuickBooks version and the exact error you are seeing

To begin, our QuickBooks data recovery service follows the steps above and is backed by our no-data, no-charge guarantee -- if we cannot recover your file, your payment is refunded in full. Start a recovery to receive your secure send instructions.