QuickBooks File RepairA service of E-Tech
Data RecoveryFile ConversionError CodesResourcesOur GuaranteeContactStart a recovery

Quickbooks File Repair — Sending Accountants Copy using Vista64

The "Sending Accountants Copy using Vista64" problem describes QuickBooks freezing or crashing while you try to create and transmit an Accountant's Copy from QuickBooks 2009 running on 64-bit Windows Vista. The data file in these cases is often large, which makes the built-in transfer choke before it ever finishes.

What this error means

QuickBooks builds an Accountant's Copy (an .QBX transfer file) so your accountant can work in the books while you keep entering daily transactions. On 64-bit Vista with QuickBooks 2009, the create-and-send step can stall or stop responding, especially when the company file has grown large. The mechanics of the file are usually fine -- it is the packaging and transmission path that gives out.

Symptoms you'll typically see

  • QuickBooks reports "stopped working" partway through building the Accountant's Copy.
  • The progress bar hangs and the program has to be force-closed.
  • The file is too large to attach to normal email, so there is no obvious fallback.

What you can safely try first

If the company file itself is healthy, you can sidestep the failing transfer by sending the file manually:

  • Set or confirm a password on the company file so it travels protected.
  • Email the file to your accountant separately rather than through the in-app sender.
  • For files too large for email, use a free large-file service such as a "send this file" style site, then share the download link.
  • Confirm QuickBooks 2009 is on its latest maintenance release, which improves stability on 64-bit Windows.

When professional recovery is the safer path

If QuickBooks crashes on this step even after the file is manually shared, the underlying company file may carry data damage that surfaces only under the heavy read the Accountant's Copy performs. Our engineers can verify the integrity of the .QBW and its .TLG log, repair internal damage, and return a clean file your accountant can open without the crash. We do this work in-house in North America, and our no-data-no-charge policy means you pay nothing if the data cannot be recovered.

Learn more about our QuickBooks data recovery service, or start a recovery and we'll take it from there.