QuickBooks File RepairA service of E-Tech
Data RecoveryFile ConversionError CodesResourcesOur GuaranteeContactStart a recovery

Quickbooks File Repair — Compatibility of Quickbooks 2010 & Windows 7

"Compatibility of QuickBooks 2010 & Windows 7" covers a PDF converter problem (printer error 20) reported when running QuickBooks Premier 2010 on 64-bit Windows 7. The built-in PDF converter that QuickBooks uses to save and email forms did not function correctly in that combination.

What this issue means

QuickBooks relies on a PDF converter component to produce PDF copies of invoices, statements, and reports. On 64-bit Windows 7 with QuickBooks Premier 2010, that converter could fail with a printer error 20, blocking PDF output. This is an environment and component issue, not corruption inside your company .QBW file.

Symptoms you'll typically see

  • Saving a form or report as a PDF fails with a printer error 20 message.
  • Emailing invoices or statements (which generate a PDF) does not complete.
  • The problem appears specifically on 64-bit Windows 7 running QuickBooks 2010.

Common causes

  • The QuickBooks PDF converter not registering or printing correctly on 64-bit Windows 7.
  • A missing, stalled, or misconfigured PDF print driver in Windows.
  • An older QuickBooks release lacking the compatibility fixes added in later updates.

What you can safely try first

  • Install the latest available QuickBooks 2010 maintenance release, which addressed several Windows 7 compatibility items.
  • Confirm the QuickBooks PDF Converter is present and not paused in the Windows printer list.
  • Run the PDF and Print Repair steps Intuit provides for this scenario.
  • Make sure Windows 7 is fully updated so the print subsystem is current.

When to call our team

A PDF or print compatibility problem does not endanger your accounting data, so it is not a recovery case on its own. If, though, QuickBooks throws data errors, freezes opening the file, or refuses to load it, the issue has moved to the .QBW itself. Our engineers can examine the file and its .TLG log and repair it when needed. We work in-house in North America, and our no-data-no-charge policy means you pay nothing unless your data is recovered.

Explore QuickBooks data recovery or start a recovery if your file shows damage.